Yes, you need to be connected to the internet through Wi-Fi or a mobile network to use the app.

Do you need Wi-Fi to use the app?

The Magic Workbooks are compatible with the following Apple iPad models (running iOS versions 13 and above) and Amazon Fire Tablets (running FireOS 7+) iPad models:<ol type='i'><li>10.5-inch iPad Pro</li><li>9.7-inch iPad Pro</li><li>iPad (9th generation)</li><li>iPad (8th generation)</li><li>iPad (7th generation)</li><li>iPad (6th generation)</li><li>iPad (5th generation)</li><li>iPad mini (6th generation)</li><li>iPad mini (5th generation)</li><li>iPad mini (4th generation)</li><li>iPad Air 5</li><li>iPad Air 3</li><li>iPad Air 2</li></ol>The Classic Reflector included with your purchase is not compatible with the new thin- bezel iPad devices listed below. These devices require the Osmo Reflector for iPad (2021). Please reach out to support.NA@byjus.com for help from our customer support team if you have any of the following devices:<ol type='i'><li>iPad Air 4</li><li>11-inch iPad Pro (1-3 Generation)</li><li>12.9-inch iPad Pro (1-5 gen)</li></ol>Please note that Magic Workbooks are not currently compatible with the recently-launched iPad (10th Gen), 11-inch iPad Pro (4th Gen), and 12.9-inch iPad Pro (6th Gen). Amazon Fire models:<ol type='i'><li>Amazon Fire HD 10 (9th Generation, 2019 Release)</li><li>Amazon Fire HD 8 (10th Generation, 2020 Release)</li><li>Amazon Fire HD Plus 8 (10th Generation, 2020 Release)</li><li>Amazon Fire HD 10 (11th Generation, 2021 Release)</li><li>Amazon Fire HD Plus 10 (11th Generation, 2021 Release)</li></ol>Please note that Magic Workbooks are not currently compatible with the recently-launched Fire 7 (12th Generation, 2022) and Fire HD 8 (12th Generation, 2022). Please also note that Osmo base for Amazon Fire is not compatible with kid-proof cases or any other protective cases. All cases will need to be removed from the tablet before placing the tablet in the Osmo base.

Which devices are supported?

Learning Kits<ul type='square'><li>Premium Kits (Price: $199.99 ; App Subscription: 2 years ; Workbooks: All)</li><li>Essential Kits (Price: $59.99 ; App Subscription: 3 months ; Workbooks: 3 nos.)</li></ul>Magic Workbooks<ul type='square'><li>Individual Magic Workbooks (Price: $19.99 ; App Subscription Period: 1 month ; Workbooks: 1 no.)</li><li>Workbook Bundle (Price: $159.00 ; App Subscription: 2 years ; Workbooks: All)</li></ul>Learning App (7 days free trial ; App Subscription: $9.99/Month or $99.99/Year) Accessories (BYJU’s Wizpen, Crayons and Osmo Base - Reflector) <table><thead><tr><th>Products</th><th>Price</th><th>App Subscription</th><th>Workbooks</th></tr></thead><tbody><tr><td><a href='/shopping/learning-kits/premium-kits'>Premium Kits</a></td><td>$199.99</td><td>2 years</td><td>All</td></tr><tr><td><a href='/shopping/learning-kits/essential-kits'>Essential Kits</a></td><td>$59.99</td><td>3 months</td><td>3 Nos.</td></tr><tr><td><a href='/shopping/magic-workbooks'>Individual Magic Workbooks</a></td><td>$19.99</td><td>1 month</td><td>1 No.</td></tr><tr><td><a href='/shopping/magic-workbooks/workbook-bundles'>Workbook Bundle</a></td><td>$159.00</td><td>2 years</td><td>All</td></tr><tr><td><a href='/shopping/learning-app'>Learning App</a></td><td>$9.99/Month or $99.99/Year</td><td>Per month or per year</td><td>N/A</td></tr><tr><td><a href='/shopping/accessories'>Accessories</a></td><td>&lt;$20.00</td><td>N/A</td><td>N/A</td></tr></tbody></table>

What are the different products that BYJU’S offers?

You can order additional Crayons and/or WizPens on our Accessories <a href='/shopping/accessories'>page</a>

How do I order additional Crayons and/or WizPens?

The app covers grade-aligned math, language and reading concepts, including numeracy, spatial awareness, patterns, geometry, measurement, addition/subtraction, multiplication/division, fractions, parts of speech, listening, reading, word families, consonant sounds, vowel sounds, letter identification, vocabulary and reading comprehension

What will my child learn with the app?

As many times as they’d like! There’s no limit on the number of times an activity can be accessed. 

How many times can my child revisit a specific activity in the BYJU’S Learning App featuring Disney?

You can find your child's progress report and recommended areas for additional practice in the app’s Progress Report section. If you have more than one child using the app, you can access each individual progress report by switching profiles.

How can I see my child’s learning progress?

The app’s Parent Zone, which has profile and payment settings,  is locked and requires an adult to manage. All other learning content is available for children to use independently.

Does the BYJU’S Learning App featuring Disney have parental controls?

BYJU’S Active Learning is an educational approach that blends digital and physical experiences to inspire children to engage in the process.  Our innovative program provides a multi-sensory experience to support different types of learners. Children learn by seeing, playing, and doing. Visual storytelling, interactive adventures, and personalized journeys help motivate children to interact with the content and choose how they like to learn best.

How do BYJU’S products promote active learning?

The app interacts with the Magic Workbooks using Osmo’s Computer Vision technology and provides real-time feedback as your child completes each worksheet. Jane, your child’s friendly AI guide, is there to encourage your child and  help them understand if the answers they provide are correct. If not, she will offer encouragement and hints to help your child complete the worksheet and better understand the concepts . Every worksheet focuses on concepts also covered by the app, making it easy for your child to get additional practice.

How do the Magic Workbooks work with the BYJU’S Learning App featuring Disney?

No. As a companion product, the Magic Workbooks are specially designed to build on the content offered inside the app. For a superior experience we highly recommend using the App’s Magic Workbooks feature to enable real-time guidance, context, and feedback from Jane, the digital learning companion throughout the Magic Workbooks experience.

Can Magic Workbooks be used without the BYJU’S Learning App featuring Disney?

One set of BYJU’S Magic Workbooks is intended to be used by a single child.

Can I use the workbooks for more than one child?

The app is free to download. You can then enjoy 7 days of free, unlimited learning content when you sign up with your email address—no payment is needed. After 7 days, you can still access a limited selection of the content for free, or subscribe to a plan for continued, unlimited learning.

Is the app available for free?

How much does the  app subscription cost?

If you choose to subscribe to a plan after 7 days of free, unlimited access, you will be charged when you enter your payment details. For the subsequent payment cycles, the subscription will be automatically renewed at the end of the billing period and the account will be charged within 24 hours prior to the end of the billing period.

When will I start being charged for the app?

Yes, you can cancel your subscription anytime through your iTunes, Google Play, or Amazon account. Please cancel at least 24 hours before the end of your upcoming billing period to prevent automatic payment.

Can I cancel my app subscription?

Yes, your existing app subscription will work across all compatible devices. All you need to do is log in to the app using your existing credentials and start using the product.

I have purchased an iPad-compatible Premium Kit . Will my subscription be valid on Fire tablet as well and vice versa?

App subscription: You can switch between your iPad and Fire Tablet. However, you cannot be simultaneously logged in to both your devices at once. Magic workbooks: The Osmo Base and Reflector are different pieces of hardware for iPads and Amazon Fire tablets. If you have purchased a iPad-compatible Premium Kit, then you will need a separate Fire tablet-compatible Osmo Base, Reflector and Adapter for your existing magic workbooks to work with Fire tablets.

I purchased Premium Kit for iPad and I have an Amazon Fire tablet as well. Will my subscription and magic workbooks  work with Fire tablet?

App subscription: You can switch between your iPad and Fire Tablet. However, you cannot be simultaneously logged in to both your devices at once. Magic workbooks: In order to use Magic Workbooks on any compatible Fire tablet or iPad, the right type of base & reflector is needed. A Fire-compatible Base and Reflector are required for using magic workbooks with a Fire tablet, and an iPad-compatible Base & Reflector are required for using magic workbooks with an iPad. If you have purchased a Premium Kit compatible with the Fire tablet, then you will need a separate iPad-compatible Osmo Base and Reflector for your existing magic workbooks to work with the iPad.

I purchased a Premium Kit for Amazon Fire tablets and I have iPad as well. Will my subscription and Magic Workbooks  work with the ipad?

Download the app from the Apple App Store (<a href='https://apps.apple.com/us/app/byjus-learning-app-disney/id1506362272'>link</a>), Google Play Store (<a href='https://play.google.com/store/apps/details?id=com.tangibleplay.k3us'>link</a>), or Amazon Appstore (<a href='https://www.amazon.com/gp/product/B09K4J3CDY'>link</a>)

How do I download the BYJU'S Learning App featuring Disney?

Place your Fire Tablet in the Fire Osmo Base and secure the Osmo Reflector on top of your tablet’s cameraOpen the BYJU’S Learning App featuring Disney and tap the Magic Workbooks icon in your app screenSet your app profile’s level to the same grade as your Magic WorkbooksSome Fire tablets require the Fire Base leg to be adjusted (extended). <button class='compatibility-btn'>Read details here.</button>Some Fire tablets require an Osmo Reflector Adapter for it to be compatible with Magic Workbooks. <button class='compatibility-btn'>Read for more details here</button>

How do I set up the BYJU’S Magic Workbooks featuring Disney on my  Amazon Fire Tablet?

Fire models that should have the base legs extended:<ul type='square'><li>Amazon Fire HD 8 (10th Generation, 2020 Release)</li><li>Amazon Fire HD Plus 8 (10th Generation, 2020 Release)</li><li>Amazon Fire HD 10 (11th Generation, 2021 Release)</li><li>Amazon Fire HD Plus 10 (11th Generation, 2021 Release)</li></ul>Fire models that should have base legs unextended/retracted:<ul type='square'><li>Amazon Fire HD 10 (9th Generation, 2019 Release)</li></ul>How to extend:<ul type='square'><li>To extend the base legs, pull the legs out while keeping the button pressed</li></ul>How to retract/shorten:<ul type='square'><li>To shorten the base, hold the button down while pushing the legs back up. Note that if the legs appear stuck in one position, you may need to wiggle them a bit from side to side</li></ul>Not sure which Fire model you have?<ul type='square'><li>You can find out your exact model under Settings > Device Options > Device Model</li></ul>

What are the Osmo Amazon Fire base extension legs used for?

For iPads, follow one of these steps to provide camera permissions for Magic Workbooks:<ul type='square'><li>Start the app up again to see if it requests camera permissions and then gets past the loading screen</li><li>Else, adjust your camera settings to reset the camera permissions. Please make sure that the app is checked-off under Settings > Privacy > Camera. Now check that the camera is not disabled under your restriction settings. Go to Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps, if the toggle next to 'Camera' is grey then tap the toggle to allow access to the camera.</li><li>Alternatively, you can uninstall and reinstall the app, and when asked to grant camera access, please provide the access</li><li>If these do not help, the main cause of these errors we've seen is there being a camera hardware issue. To check this, do the following:<ul><li>Start FaceTime on your device</li><li>You should see yourself on screen; if you see a black screen or the app crashes, there is an issue with the camera hardware</li></ul></li></ul>For Fire tablets, follow one of these steps to provide camera permissions for Magic Workbooks:<ul type='square'><li>Start the app up again to see if it requests camera permissions and then gets past the loading screen</li><li>Else, try these steps:<ul><li>Open 'Settings' by swiping down from the top of the screen</li><li>Tap 'Apps & Notifications'</li><li>Tap 'App Permissions'</li><li>Tap 'Camera' and then toggle the permission on for BYJU'S Learning App featuring Disney</li></ul></li><li>If that doesn't work, you can uninstall and reinstall the app, and when asked to grant camera access, please answer 'Yes.</li><li>If that does not help, the main cause of these errors we've seen is camera hardware issues. To check this, do the following:<ul><li>Start the camera app on your device</li><li>You should see yourself on screen; if you see a black screen or the app crashes, there is an issue with the camera hardware</li></ul></li></ul>

How do I provide camera access in the device for Magic Workbooks?

If you haven’t activated your account yet please visit: <a href='/activate'>wwww.byjuslearning.com/activate</a> and use the code included in the Premium Kit. After activating the account please ensure you’ve selected the correct grade for your child’s profile. A workbook icon will appear next to the profile icon. If you need further assistance please contact <a href='mailto:support.na@byjus.com'>support.na@byjus.com</a>

My workbook isn’t working, what can I do?

If you are receiving an error that says the feature is “blocked in Amazon Kids”, please check your child’s profile restrictions to verify there aren’t any preventing the app from being downloaded. You can change the Amazon Kids settings by going to Settings > Profiles & Family Library and then choosing the profile you want to manage. Common settings that might impact this include Educational Goals, Set Age Range, and Set Daily Goals and Time Limits.

How do I unblock the app in Amazon Kids?

Amazon Kids prevents child profiles from downloading and installing apps. In order to install a new app, the parent must download the app through the Parent Dashboard and share it with the child. To do that, please follow these steps: <ol><li>Log in to the parent profile by swiping down from the top of tablet, tap the profile icon in the top right and selecting the correct profile</li> <li>Download the BYJU’S Learning App featuring Disney from the Amazon Appstore</li> <li>Navigate to Settings</li> <li>Select Personal > Profiles and Family Library</li> <li>Tap on your child’s profile</li> <li>Tap Add Content > Share Content > Games & Apps</li> <li>Select BYJU’S Learning App featuring Disney</li> <li>Tap Done and switch back to your child’s profile</li> <li>In the Added For You section, tap See All</li> <li>Tap the BYJU’S Learning App featuring Disney icon to install the app</li> </ol>

How do I add apps to my child’s Amazon Kids profile?

To enable camera access on an Amazon Kids profile: <ol><li>Log in to the parent profile by swiping down from the top of tablet, tap the profile icon in the top right and select the correct profile</li> <li>Open Settings > Profiles & Family Library</li> <li>Tap your child’s profile</li> <li>Toggle on Enable Camera & Photo Gallery</li> </ol>

How do I enable camera access for my child’s Amazon Kids profile?

If the app is frozen on the loading screen, please uninstall and reinstall it using an active internet connection. If you're still unable to load the app after reinstalling, please send an email to <a href='mailto:support.NA@byjus.com'>support.NA@byjus.com</a> with your device and Operating System (OS) information, which will help us better troubleshoot the issue.

I downloaded the BYJU'S Learning App featuring Disney, but it’s frozen on the loading screen. What should I do?

If you are having trouble with the verification code, please email <a href='mailto:support.NA@byjus.com'>support.NA@byjus.com</a> for assistance.

The app won’t accept my 4-digit verification code. What should I do?

Yes, we provide customer support for enrolled users. You can reach us at <a href='mailto:support.NA@byjus.com'>support.NA@byjus.com</a>

Do you provide customer support?

If you purchased your Premium Kit from Amazon.com, you will find a quick start guide in the Premium Kit box. The quick start guide has a 16-digit activation code or a QR code. Please visit <a href='/activate'>www.byjuslearning.com/activate</a> to activate your account. Enter your 16-digit activation code and add your email address to sign in to the app. Your app subscription will then be activated and you will receive a confirmation email.

How do I start using the app subscription included in my BYJU’S Magic Workbooks Premium Kit?

The QR code will be present on the Quick Start Guide paper slip. Following are the steps to scan the QR code:<ul><li>Open the camera app or the QR scanner on your tablet/phone.</li><li>Scan the QR Code on the Quick Start Guide paper slip.</li><li>You will be redirected to the BYJU’S website.</li><li>Tap on Let’s Get started.</li><li>Create your account, by entering<ul><li>* Parent’s name</li><li>* Email address</li><li>*Confirm email address</li></ul>If you already have an account, tap on Sign in, and enter your email address & the verification code that will be emailed to you.</ul></li><li>Create your child’s profile.</li><li>Download the BYJU’S Learning app from <a href='https://apps.apple.com/us/app/byjus-learning-app-disney/id1506362272'>App Store</a> (iPad) or <a href='https://www.amazon.com/gp/product/B09K4J3CDY'>Amazon App Store</a> (Fire tablet).</li><li>Log in to your account and start your learning experience.</li></ul>

Where can I find the QR code and how can I set it up?

No. If you already have a BYJU’S Learning App featuring Disney account, you can use the same email address to activate the app. Simply log in using your existing account's credentials. What will happen to my existing BYJU’S Learning App featuring Disney subscription if I buy a Premium Kit and activate the app?If you already have a subscription you purchased from the App Store, Google Play Store, or the Amazon Appstore, we recommend that you cancel that subscription and activate the app with the included activation code. Don’t worry about the unused portion of your previous subscription—we’ll add it to your account when you activate the app.

If I already have a BYJU’S Learning App featuring Disney account and I purchase a Premium Kit, do I need to use a different email account to activate the app?

Please reach out to <a href='mailto:support.NA@byjus.com'>support.NA@byjus.com</a> for assistance.

The BYJU’S Learning App featuring Disney activation code that came with my Premium Kit isn’t working. What should I do?

Place your iPad in the Osmo Base and secure the Osmo Reflector on top of your iPad’s cameraOpen the BYJU’S Learning App featuring Disney and tap the Magic Workbooks icon in your app screenSet your app profile’s level to the same grade as your Magic Workbooks