FAQs

How do I download the BYJU'S Learning App featuring Disney?

Download the App from the Apple App Store or Google Play Store or Amazon Store

What is the BYJU'S Learning App featuring Disney?

The BYJU'S Learning App featuring Disney is a guided learning adventure that helps children in Pre-K through 3rd grade build math, language and reading skills. Complex concepts are made simple and fun as children choose from over 1,000 activities customized to their learning level, including video lessons, interactive quizzes, and timeless stories. With each activity, your child practices skills like vocabulary, numeracy, grammar, spatial awareness, and problem-solving—all while playing alongside favorite characters from Frozen, Cars, Toy Story, The Lion King, and more!

Features

  • Over 1,000 activities to help your child build essential skills anytime, anywhere.
  • Disney storytelling with characters from Frozen, Cars, Toy Story, and more.
  • National and state standards-aligned guided lessons build on what your child is learning in school.
  • A library of content including games, stories, videos, and quizzes to support different types of learners.
  • Badges to celebrate accomplishments and keep your child motivated.
  • Progress Reports to track your child’s progress and discover everyday strategies to support their learning.
  • Multiple profiles for up to 3 users in a family.

Is the App available for free?

The app is free to download. You can then enjoy 7 days of free, unlimited learning content when you sign up with your email address — no payment is needed. After 7 days, you can still access a limited selection of the content for free, or subscribe to a plan for continued, unlimited learning.

How much does the App subscription cost?

$9.99/month or $99.99/year.

When will I start being charged for the App?

If you choose to subscribe to a plan after 7 days of free, unlimited access, you will be charged when you enter your payment details. For the subsequent payment cycles, the subscription will be automatically renewed at the end of the billing period and the account will be charged within 24 hours prior to the end of the billing period.

Can I cancel my App?

Yes, you can cancel your subscription anytime through your iTunes, Google Play, or Amazon account. Please cancel at least 24 hours before the end of your upcoming billing period to prevent automatic payment.

What age range is the BYJU’S Learning App featuring Disney for?

The app is for learners in Pre-K through 3rd grade or ages 4–8.

What will my child learn with the app?

The app covers grade-aligned math, language and reading concepts, including numeracy, spatial awareness, patterns, geometry, measurement, addition/subtraction, multiplication/division, fractions, parts of speech, listening, reading, word families, consonant sounds, vowel sounds, letter identification, vocabulary and reading comprehension.

Do you need Wi-Fi to use the app?

Yes, you need to be connected to the internet through Wi-Fi or a mobile network to use the app.

Is the App compatible with desktop?

No, the app is only compatible with iOS, Android, and Amazon Fire devices.

Can I cast the BYJU’S Learning App featuring Disney to a device with a bigger screen?

No, screen mirroring and casting features are not available on the app.

I have purchased an iPad-compatible Premium Kit . Will my subscription be valid on Fire tablet as well and vice versa?

Yes, your existing app subscription will work across all compatible devices. All you need to do is log in to the app using your existing credentials and start using the product.

How many times can my child complete a specific activity in the BYJU’S Learning App featuring Disney?

As many times as they’d like! There’s no limit on the number of times an activity can be accessed.

How can I see my child’s learning progress?

You can find your child's progress report and recommended areas for additional practice in the app’s Progress Report section. If you have more than one child using the app, you can access each individual progress report by switching profiles.

Does the BYJU’S Learning App featuring Disney have parental controls?

The app’s Parent Zone, which has profile and payment settings, is locked and requires an adult to manage. All other learning content is available for children to use independently.

I downloaded the BYJU’S Learning App featuring Disney, but it’s stuck on the loading screen. What should I do?

If the app is frozen on the loading screen, please uninstall and reinstall it using an active internet connection. If you're still unable to load the app after reinstalling, please send an email to support.NA@byjus.com with your device and Operating System (OS) information, which will help us better troubleshoot the issue.

The app won’t accept my 4-digit verification code. What should I do?

If you are having trouble with the verification code, please email support.NA@byjus.com for assistance.

Do you provide customer support?

Yes, we provide customer support for enrolled users. You can reach us at support.NA@byjus.com

How do BYJU’S products promote active learning?

BYJU’S Active Learning is an educational approach that blends digital and physical experiences to inspire children to engage in the process. Our innovative program provides a multi-sensory experience to support different types of learners. Children learn by seeing, playing, and doing. Visual storytelling, interactive adventures, and personalized journeys help motivate children to interact with the content and choose how they like to learn best.

Where can I purchase the Magic Workbooks and which devices are supported?

BYJU’S Magic Workbooks featuring Disney will be available for purchase on byjuyslearning.com, amazon.com, and Playosmo.com. The Magic Workbooks are compatible with the following Apple iPad models (running iOS versions 13 and above) and Amazon Fire Tablets (running FireOS 7+)

iPad models:

  • 10.5-inch iPad Pro
  • 9.7-inch iPad Pro
  • iPad (8th generation)
  • iPad (7th generation)
  • iPad (6th generation)
  • iPad (5th generation)
  • iPad mini (5th generation)
  • iPad mini (4th generation)
  • iPad Air 3
  • iPad Air 2

The Classic Reflector included with your purchase is not compatible with the new thin- bezel iPad devices listed below. These devices require the Osmo Reflector for iPad (2021). Please reach out to support.NA@byjus.com for help from our customer support team if you have any of the following devices:

  • iPad Air 4
  • 11-inch iPad Pro (All generations)
  • 12.9-inch iPad Pro (All generations)

Please note that Magic Workbooks are not currently compatible with the recently-launched iPad (9th generation) and iPad mini (6th generation).

Amazon Fire models:

  • Amazon Fire HD 10 (9th Generation, 2019 Release)
  • Amazon Fire HD 8 (10th Generation, 2020 Release)
  • Amazon Fire HD Plus 8 (10th Generation, 2020 Release)
  • Amazon Fire HD 10 (11th Generation, 2021 Release)
  • Amazon Fire HD Plus 10 (11th Generation, 2021 Release)

Please note that Osmo base for Amazon Fire is not compatible with kid-proof cases or any other protective cases. All cases will need to be removed from the tablet before placing the tablet in the Osmo base.

How much do the BYJU’S Magic Workbooks featuring Disney cost?

 

  • The Premium Kit costs $199.95 and has everything your child needs to start learning, including a 1-year subscription to the BYJU’S Learning App and a collection of multi-subject grade-level Magic Workbooks.
  • Existing BYJU’S Learning App featuring Disney subscribers can purchase any of our grade-level Add-On Kits, which include just the Magic Workbooks for $149.95 (Coming Soon!)

What's included with my BYJU’S Magic Workbooks featuring Disney purchase?

  • Included in the BYJU’S Magic Workbooks Premium Kit ( for those without an existing app subscription):
    • 1-year subscription to BYJU’S Learning App featuring Disney
    • A collection of 8-10 Magic Workbooks, with 100s of worksheets to build grade-specific math, language and reading skills
    • Osmo Base and Reflector for iPad (if iPad-compatible kit is purchased)
    • Osmo Base, Reflector, and Adapter for Amazon Fire (if Fire-compatible kit is purchased)
    • 3 WizPens
    • 12 Magic Color Wax Crayons (Pre-K, K, and 1st grade only)
  • Included in the BYJU’S Magic Workbooks Add-On Kit (Designed for those with an existing App subscription): (COMING SOON!)
    • A collection of 8-10 Magic Workbooks, with 100s of worksheets to build grade-specific math, language and reading skills
    • Osmo Base and Reflector for iPad (if iPad-compatible kit is purchased)
    • Osmo Base, Reflector, and Adapter for Amazon Fire (if Fire-compatible kit is purchased)
    • 3 WizPens
    • 12 Magic Color Wax Crayons(Pre-K, K, and 1st grade only)

How do I start using the app subscription included in my BYJU’S Magic Workbooks Premium Kit?

If you purchased your Premium Kit from Aamazon.com, you will find a quick start guide in the Premium Kit box. The quick start guide has a 16-digit activation code. Please visit www.byjuslearning.com/activate to activate your account. Enter your 16-digit activation code and add your email address to sign in to the app. Your app subscription will then be activated and you will receive a confirmation email.

If I already have a BYJU’S Learning App featuring Disney account and I purchase a Premium Kit, do I need to use a different email account to activate the app?

No. If you already have a BYJU’S Learning App featuring Disney account, you can use the same email address to activate the app. Simply log in using your existing account's credentials.

What will happen to my existing BYJU’S Learning App featuring Disney subscription if I buy a Premium Kit and activate the app?

If you already have a subscription you purchased from the App Store, Google Play Store, or the Amazon Appstore, we recommend that you cancel that subscription and activate the app with the included activation code. Don’t worry about the unused portion of your previous subscription—we’ll add it to your account when you activate the app.

I purchased Premium Kit for iPad and I have an Amazon Fire tablet as well. Will my subscription and magic workbooks work with Fire tablet?

  • App subscription: You can switch between your iPad and Fire Tablet. However, you cannot be simultaneously logged in to both your devices at once.
  • Magic workbooks: The Osmo Base and Reflector are different pieces of hardware for iPads and Amazon Fire tablets. If you have purchased a iPad-compatible Premium Kit, then you will need a separate Fire tablet-compatible Osmo Base, Reflector and Adapter for your existing magic workbooks to work with Fire tablets.

I purchased a Premium Kit for Amazon Fire tablets and I have iPad as well. Will my subscription and Magic Workbooks work with the iPad?

  • App subscription: You can switch between your iPad and Fire Tablet. However, you cannot be simultaneously logged in to both your devices at once.
  • Magic workbooks: In order to use Magic Workbooks on any compatible Fire tablet or iPad, the right type of base & reflector is needed. A Fire-compatible Base and Reflector are required for using magic workbooks with a Fire tablet, and an iPad-compatible Base & Reflector are required for using magic workbooks with an iPad. If you have purchased a Premium Kit compatible with the Fire tablet, then you will need a separate iPad-compatible Osmo Base and Reflector for your existing magic workbooks to work with the iPad.

The BYJU’S Learning App featuring Disney activation code that came with my Premium Kit isn't working. What should I do?

Please reach out to support.NA@byjus.com for assistance.

How do I set up the BYJU’S Magic Workbooks featuring Disney on my iPad?

  • Place your iPad in the Osmo Base and secure the Osmo Reflector on top of your iPad’s camera.
  • Open the BYJU’S Learning App featuring Disney and tap the Magic Workbooks icon in your app screen.
  • Set your app profile’s level to the same grade as your Magic Workbooks.

How do I set up the BYJU’S Magic Workbooks featuring Disney on my Amazon Fire Tablet?

  • Place your Fire Tablet in the Fire Osmo Base and secure the Osmo Reflector on top of your tablet’s camera.
  • Open the BYJU’S Learning App featuring Disney and tap the Magic Workbooks icon in your app screen.
  • Set your app profile’s level to the same grade as your Magic Workbooks.
  • Some Fire tablets require the Fire Base leg to be adjusted (extended). Read details here.
  • Some Fire tablets require an Osmo Reflector Adapter for it to be compatible with Magic Workbooks. Read for more details here.

What are the Osmo Amazon Fire base extension legs used for?

  • Some of the Amazon Fire tablets are smaller in size, which means that they have to be placed higher up in order for the camera to see when Magic Workbooks are placed in front of them. In order for the camera to detect the workbook on these smaller Fire tablets, the legs in the Osmo Base for Fire Tablet must be extended.
  • The instructions for whether to extend or shorten your legs are also part of the set up steps presented at the launch of each magic workbook in the app.
  • Fire models that should have the base legs extended:
    • Amazon Fire HD 8 (10th Generation, 2020 Release
    • Amazon Fire HD Plus 8 (10th Generation, 2020 Release)
    • Amazon Fire HD 10 (11th Generation, 2021 Release)
    • Amazon Fire HD Plus 10 (11th Generation, 2021 Release)
  • Fire models that should have base legs unextended/retracted:
    • Amazon Fire HD 10 (9th Generation, 2019 Release)
  • How to extend:
    • To extend the base legs, pull the legs out while keeping the button pressed
  • How to retract/shorten:
    • To shorten the base, hold the button down while pushing the legs back up. Note that if the legs appear stuck in one position, you may need to wiggle them a bit from side to side.
  • Not sure which Fire model you have?
    • You can find out your exact model under Settings > Device Options > Device Mode

What is the Osmo Reflector Adapter and how do I use it?

  • The Osmo Reflector Adapter is a specially designed band that can be used with the Osmo Fire Base and Reflector for Amazon Fire tablets to make the Amazon Fire HD/HD Plus 8, 10th Generation (released in 2020) and Amazon Fire HD/HD Plus 10, 11th Generation (released in 2021) compatible with Magic Workbooks. The Osmo Reflector Adapter is included in the Premium Kit.
  • To use the Reflector Adapter, please follow these steps:
    • Slide the Reflector Adapter band around one side of the red reflector for Fire tablets until it rests along the top of the reflector. The notch in the band should be facing the back of the reflector.
    • Place the red reflector with the Reflector Adapter over the camera on the side of your Fire tablet.
    • Place your Fire tablet on the Osmo Base with the camera and Reflector side facing up.

How do I provide camera access in the device for Magic Workbooks?

  • For iPads, follow one of these steps to provide camera permissions for Magic Workbooks:
    • Start the app up again to see if it requests camera permissions and then gets past the loading screen.
    • Else, adjust your camera settings to reset the camera permissions. Please make sure that the app is checked-off under Settings > Privacy > Camera. Now check that the camera is not disabled under your restriction settings. Go to Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps, if the toggle next to "Camera" is grey then tap the toggle to allow access to the camera.
    • Alternatively, you can uninstall and reinstall the app, and when asked to grant camera access, please provide the access.
    • If these do not help, the main cause of these errors we've seen is there being a camera hardware issue. To check this, do the following:
      • Start FaceTime on your device.
      • You should see yourself on screen; if you see a black screen or the app crashes, there is an issue with the camera hardware.
  • For Fire tablets, follow one of these steps to provide camera permissions for Magic Workbooks:
    • Start the app up again to see if it requests camera permissions and then gets past the loading screen.
    • Else, try these steps:
      • Open "Settings" by swiping down from the top of the screen.
      • Tap "Apps & Notifications".
      • Tap "App Permissions".
      • Tap "Camera" and then toggle the permission on for BYJU'S Learning App featuring Disney.
    • If that doesn't work, you can uninstall and reinstall the app, and when asked to grant camera access, please answer 'Yes.
    • If that does not help, the main cause of these errors we've seen is camera hardware issues. To check this, do the following:
      • Start the camera app on your device.
      • You should see yourself on screen; if you see a black screen or the app crashes, there is an issue with the camera hardware.

How do the Magic Workbooks work with the BYJU’S Learning App featuring Disney?

The app interacts with the Magic Workbooks using Osmo’s Computer Vision technology and provides real-time feedback as your child completes each worksheet. Jane, your child’s friendly AI guide, is there to encourage your child and help them understand if the answers they provide are correct. If not, she will offer encouragement and hints to help your child complete the worksheet and better understand the concepts . Every worksheet focuses on concepts also covered by the app, making it easy for your child to get additional practice.

Can Magic Workbooks be used without the BYJU’S Learning App featuring Disney?

No. As a companion product, the Magic Workbooks are specially designed to build on the content offered inside the app. For a superior experience we highly recommend using the App’s Magic Workbooks feature to enable real-time guidance, context, and feedback from Jane, the digital learning companion throughout the Magic Workbooks experience.

What age range are the BYJU’S Magic Workbooks featuring Disney for?

The Magic Workbooks are designed for learners in Pre-K through 3rd grade or ages 4-8.

What is the difference between a Premium Kit and an Add On Kit?

  • Premium Kits are for customers who are not already subscribed to the BYJU’S Learning App featuring Disney.
  • Add-On Kits are for customers who have already downloaded and subscribed to the app via the Apple App Store, Google Play Store, or Amazon Appstore. Add-On Kits also allow parents with more than one child who have already purchased a Premium Kit to purchase another grade-specific set of Magic Workbooks for another child, without duplicate subscriptions.

Can I use the workbooks for more than one child?

One set of BYJU’S Magic Workbooks is intended to be used by a single child.

My workbook isn’t working, what can I do?

If you haven’t activated your account yet please visit: wwww.byjuslearning.com/activate and use the code included in the Premium Kit. After activating the account please ensure you’ve selected the correct grade for your child’s profile. A workbook icon will appear next to the profile icon. If you need further assistance please contact support.NA@byjus.com

How do I order additional Crayons and/or WizPens?

We currently do not sell additional WizPens or Crayons. If you need replacement WizPens or Crayons please reach out to support.NA@byjus.com.

How do I unblock the app in Amazon Kids?

  • If you are receiving an error that says the feature is “blocked in Amazon Kids”, please check your child’s profile restrictions to verify there aren’t any preventing the app from being downloaded.
  • You can change the Amazon Kids settings by going to Settings > Profiles & Family Library and then choosing the profile you want to manage.
  • Common settings that might impact this include Educational Goals, Set Age Range, and Set Daily Goals and Time Limits.

How do I add apps to my child’s Amazon Kids profile?

  • Amazon Kids prevents child profiles from downloading and installing apps. In order to install a new app, the parent must download the app through the Parent Dashboard and share it with the child.
  • To do that, please follow these steps:
    1. Log in to the parent profile by swiping down from the top of tablet, tap the profile icon in the top right and selecting the correct profile
    2. Download the BYJU’S Learning App featuring Disney from the Amazon Appstore
    3. Navigate to Settings
    4. Select Personal > Profiles and Family Library
    5. Tap on your child’s profile
    6. Tap Add Content > Share Content > Games & Apps
    7. Select BYJU’S Learning App featuring Disney
    8. Tap Done and switch back to your child’s profile
    9. In the Added For You section, tap See All
    10. Tap the BYJU’S Learning App featuring Disney icon to install the app

How do I enable camera access for my child’s Amazon Kids profile?

  • To enable camera access on an Amazon Kids profile:
    1. Log in to the parent profile by swiping down from the top of tablet, tap the profile icon in the top right and select the correct profile
    2. Open Settings > Profiles & Family Library
    3. Tap your child’s profile
    4. Toggle on Enable Camera & Photo Gallery
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