FAQs

How do I download the BYJU'S Learning App featuring Disney?

Download the App from the Apple App Store or Google Play Store

What is the BYJU'S Learning App featuring Disney?

The BYJU'S Learning App featuring Disney is a guided learning adventure that helps children in Pre-K through third grade build the skills math, language and reading skills. Complex concepts are made simple and fun as children choose from over a 1,000 activities customized to their learning level, including video lessons, interactive quizzes, and timeless stories. With each activity your child practices skills like vocabulary, number sense, grammar, spatial awareness, and creative problem-solving — all while playing alongside characters from Frozen, CARS, Toy Story, The Lion King, and more!

Features

  • Over 1,000 activities to help build essential skills anytime, anywhere.
  • Disney storytelling with characters from Frozen, Cars, Toy Story and more make learning fun.
  • Standards-aligned guided lessons build on what your child is learning in school.
  • A library of content including games, stories, videos, and quizzes to support different y types learners.
  • Badges to celebrate accomplishments & keep your child motivated. Progress Report section to track your child’s progress and discover everyday strategies to support their learning.
  • Multiple profiles for up to 3 users in a family.

Is the App available for free?

The app is free to download. You can then enjoy 14 days of free, unlimited learning content when you sign up with your email address — no payment needed. After 14 days, you can still access a limited selection of the content for free, or subscribe to a plan for continued, unlimited learning.

How much does the App subscription cost?

$9.99/month or $99.99/year.

When will I start being charged for the App?

If you choose to subscribe to a plan after 14 days of free, unlimited access, you will be charged when you enter your payment details. For the subsequent payment cycles, the subscription will be automatically renewed at the end of the billing period and the account will be charged within 24 hours prior to the end of the billing period.

Can I cancel my App?

Yes, you can cancel your subscription anytime through your iTunes or Google Play account. Please cancel at least 24 hours before the end of your billing period to prevent automatic payment.

What age range is the BYJU’S Learning App featuring Disney for?

The App is for learners in Pre-K through third grade or ages 4-8 years.

What will my child learn with the app?

The App covers grade-aligned math, language and reading concepts, including number sense, spatial reasoning, patterns, geometry, measurement, addition/subtraction, multiplication/division, fractions, parts of speech, listening, reading, word families, consonant sounds, vowel sounds, letter identification, vocabulary and reading comprehension.

Do you need Wi-Fi to use the app?

Yes, you need an active Wi-Fi or mobile network connection to use the app.

Is the App compatible with desktop?

No, the App is only compatible with iOS and Android devices.

Can I cast the BYJU’S Learning App featuring Disney to a device with a bigger screen?

No, screen mirroring and casting features are not enabled for the App.

How many times can my child complete a specific activity in the BYJU’S Learning App featuring Disney?

As many times as they’d like! There’s no limit on the number of times an activity can be accessed.

How can I see my child’s learning progress?

You can find your child's progress report and recommended areas for additional practice in the App’s Progress Report section . If you have more than one child using the App, you can access each individual progress report by switching profiles.

Does the BYJU’S Learning App featuring Disney have parental controls?

The App’s Parent Zone, which has profile and payment settings, is locked and requires an adult to manage. profiles and payments processes. All other learning content is available for children to use independently.

I downloaded the BYJU’S Learning App featuring Disney, but it’s stuck on the loading screen. What should I do?

If the App gets stuck on the loading screen, , please uninstall and reinstall it using an active internet connection. If you're still unable to load the App after reinstalling, please send an email to support.NA@byjus.com with your device and Operating System (OS) information, which will help us better troubleshoot the issue.

The App won’t accept my 4-digit verification code. What should I do?

If you are having trouble with the verification code, please email support.NA@byjus.com for assistance.

Do you provide customer support?

Yes, we provide customer support for enrolled users. You can reach us at support.NA@byjus.com

How do BYJU’S products promote active learning?

BYJU’S Active Learning is an educational approach that blends digital and physical experiences to inspire children to engage in the process. Our innovative program provides a multi-sensory experience to support different types of learners. Children learn by seeing, learn by playing and learn by doing. Visual storytelling, interactive adventures and personalized journeys help motivate children to interact with the content and choose how they like to learn best.

Where can I purchase the Magic Workbooks and which devices are supported?

BYJU’S Magic Workbooks featuring Disney will be available for purchase on Amazon and PlayOsmo.com(Coming Soon!). The Magic Workbooks are compatible with the following Apple iPad models running iOS version 13 and above:

  • 10.5-inch iPad Pro
  • 9.7-inch iPad Pro
  • iPad (8th generation)
  • iPad (7th generation)
  • iPad (6th generation)
  • iPad (5th generation)
  • iPad mini (5th generation)
  • iPad mini (4th generation)
  • iPad Air 3
  • iPad Air 2

The Classic Reflector included with your purchase is not compatible with the new Thin Bezel iPad devices listed below. These devices require the Osmo Reflector for iPad (2021). Please reach out to support.NA@byjus.com for help from our customer support team if you have any of the following devices:

  • iPad Air 4
  • 11-inch iPad Pro (All generations)
  • 12.9-inch iPad Pro (All generations)

How much do the BYJU’S Magic Workbooks featuring Disney cost?

 

  • The Premium Kit costs $199.95 and includes everything your child needs to start learning: a 1-year subscription to the BYJU’S Learning App and a collection of multi-subject, grade-level Magic Workbooks featuring Disney!
  • Existing BYJU’S Learning App featuring Disney subscribers can purchase any of our grade-levelAdd-On Kits which include just the Magic Workbooks for $149.95 (Coming Soon!)

What's included with my BYJU’S Magic Workbooks featuring Disney purchase?

  • Included in the BYJU’S Magic Workbooks Premium Kit (Designed for those without an existing App subscription):
    • 1-year subscription to BYJU’S Learning App featuring Disney
    • A collection of 8-10 Magic Workbooks, with 100's of worksheets to build grade-specific math, language & reading skills
    • Osmo Base and Reflector
    • 3 WizPens
    • 12 Magic Color Wax Crayons (Pre-K and 1st Grade only)
  • Included in the BYJU’S Magic Workbooks Add-On Kit (Designed for those with an existing App subscription): (COMING SOON!)
    • A collection of 8-10 Magic Workbooks, with 100's of worksheets to build grade-specific math, language & reading skills
    • Osmo Base and Reflector
    • 3 WizPens
    • 12 Magic Color Wax Crayons(Pre-K and 1st Grade only)

How do I start using the App subscription included in my BYJU’S Magic Workbooks Premium Kit?

If you have purchased your premium kit from Amazon.com, you will find a quick start guide in the premium kit box. The quick start guide has a 16-digit activation code. Please visit www.byjuslearning.com/activate to activate your account. You need to enter your 16-digit activation code and add your email address to sign-in into the app. Your app subscription will be activated and you will receive a confirmation email.

If I previously signed up for the BYJU’S Learning App featuring Disney with my email, do I need to use a different email account to activate the App?

No. If you already have a BYJU’S Learning App featuring Disney account, you can use the same email address to activate the App. You will need to use this same email to log in to the App.

What will happen to my existing BYJU’S Learning App featuring Disney subscription if I buy a Premium Kit and activate the app?

If you already have a subscription you purchased from the App Store or Google Play Store, we recommend that you cancel that subscription and activate the App with the included activation code. Don’t worry about the unused portion of your previous subscription — we’ll add it to your account when you activate the App.

The BYJU’S Learning App featuring Disney activation code that came with my Premium Kit isn't working. What should I do?

Please reach out to support.NA@byjus.com for help from our customer support team.

How do I set up the BYJU’S Magic Workbooks featuring Disney?

Place your iPad in the Osmo Base and secure the Osmo Reflector on top of your iPad’s camera.
Open the BYJU’S Learning App featuring Disney and tap the Magic Workbooks icon in your App screen.
Set your App profile’s level to the same grade as your Magic Workbooks.

How do the Magic Workbooks work with the BYJU’S Learning App featuring Disney?

The App interacts with the Magic Workbooks using Osmo technology and provides real-time feedback as your child completes each worksheet. Jane, your child's friendly guide, is there to encourage your child and help them understand if the answers provided are correct. If not, she will provide encouragement and hints to help the child complete the worksheet and better understand the concepts. Every worksheet focuses on concepts also covered by the App, making it easy for your child to get additional practice.

Can Magic Workbooks be used without the BYJU’S Learning App featuring Disney?

As a companion product, the Magic Workbooks are specially designed to build on the content offered inside the app. For a superior experience we highly recommend using the App’s Magic Workbooks feature to enable real-time guidance, context and feedback from Jane, the child’s digital learning companion throughout the Magic Workbooks experience.

What age range are the BYJU’S Magic Workbooks featuring Disney for?

The program is designed for learners in Pre-K through third grade (approximately ages 4-8).

What is the difference between a Premium Kit and an Add On Kit?

Premium Kits are for customers who are not yet active subscribers to the BYJU’S Learning App featuring Disney.
Add On Kits are for customers that have already downloaded and subscribed to the app from within the App store or some other source. Additionally, Add On Kits enable the parent who may have purchased the Premium bundle but then need to purchase another grade-specific kit if they have multiple children between PreK-3rd grade.

How do I provide camera access in the device for Magic Workbooks?

Troubleshooting Camera Access for iPads:

Follow one of these steps to provide camera permissions for Magic Workbooks.

Start the app up again to see if it requests camera permissions and then gets past the loading screen.

Else, adjust your camera settings to reset the camera permissions. Please make sure that the app is checked under Settings > Privacy > Camera. Now check that the camera is not disabled under your restriction settings. Go to Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps, if the toggle next to "Camera" is grey then tap the toggle to allow access to the camera.

Alternatively, you can uninstall and reinstall the app, and when asked to grant camera access, please provide the access.

If these do not help, the main cause of these errors we've seen is there being a camera hardware issue. To check this, do the following:

  1. Start FaceTime on your device.
  2. You should see yourself on screen; if you see a black screen or the app crashes, there is an issue with your camera hardware.